Maintenance request

Please place your order via the form below whenever possible. Fill in all the fields to ensure that your maintenance request can be handled appropriately. Forms containing only application information cannot be processed by our system. The devices’ serial numbers can be found on their VIN plate, the location of which varies between devices. The location of the VIN plate on various devices is indicated below. You may call your local Chiller office or our maintenance helpdesk if you have any questions.

Grand fan coil unit
The VIN plates are located (A) inside the device next to the coil and (B) on the back wall next to the fresh air connection and electrical box.

Box fan coil unit
The VIN plate is located on the inlet cone (to access it, you must remove the grille and filter)

Studio fan coil unit
The VIN plates are located (A) on the electrical box at the end of the device and (B) on the adjacent side.

Grand fan coil
The VIN plate is located on the side of the device, next to the electrical box.

Water chillers, chilled water stations and heat pumps
The VIN plate is located on the device’s door or next to it on the frame beam

Close-control and standard air cooling devices
The VIN plate is located inside the cabinet on the interior wall of the electrical centre.

Liquid coolers and condensers
The VIN plate is located on the device frame.

Services